Refund
Policy
We stand behind our AI video generation service. If you're not satisfied, we offer a fair and transparent refund policy.
Last updated: September 28, 2025
7-Day Window
Request a refund within 7 calendar days of your original purchase for full consideration.
Fair Usage
Test our service normally. Refund amount is reduced by the value of credits already used.
Fast Processing
24-hour response time, 1-2 days review, 5-7 business days to appear in your account.
Refund & Cancellation Options
Choose the option that best fits your situation
Self-Service Cancellation
Cancel your active subscription anytime through your account settings. You'll continue to have access to paid features until your current billing cycle ends.
What Happens:
- • Next renewal charge is prevented
- • Keep premium features until cycle ends
- • Account reverts to free tier after expiration
- • No immediate refund (subscription continues)
Immediate Cancellation & Refund
If you wish to reverse a subscription charge immediately after purchase, contact us within 24 hours for a void or refund.
Requirements:
- • Contact within 24 hours of purchase
- • Transaction voided per card-network rules
- • Immediate loss of premium features
- • Account reverts to free tier
⏰7-Day Refund Policy
Important Notice:
You may request a refund within 7 calendar days of the original charge. We will deduct the monetary value of any video generation credits you have already used and refund the unused portion to the original payment method.
Refund Conditions
- • Unused credits only: Refund reduced by used credits value
- • Original payment method: Refunds to same card/account
- • First-time subscribers: Policy applies to initial purchases
- • Good standing: Account not suspended for violations
EU/UK Consumer Rights
EU/UK consumers retain the 14-day statutory right of withdrawal for digital content unless they expressly waive it by starting to use the service immediately.
After 7 days: Payments are non-refundable unless required by applicable law.
📋How to Request a Refund
Contact Our Support Team
support@wananimate.live
Subject: "Refund Request - [Your Email]"
Include: Your account email, subscription plan, and reason for refund
Processing Timeline
Response
Within 24 hours
Review
1-2 business days
Processing
5-7 business days
What Happens Next
- Your subscription will be immediately canceled
- Access to premium features will be revoked
- Your account will revert to free tier with welcome credits
- You'll receive email confirmation of the refund
⚖️Fair Usage Policy
We encourage testing our service!
We encourage you to fully test our service during the 7-day refund window. Normal usage of your monthly credits will not affect your refund eligibility.
✅ Acceptable Usage
- • Using credits for legitimate video generation and testing
- • Exploring different features and video qualities
- • Testing various aspect ratios and durations
- • Normal evaluation of service capabilities
❌ Not Acceptable
- • Bulk generation with intent to cancel (abuse)
- • Commercial usage while planning to request refund
- • Repeatedly subscribing and canceling to avoid payment
- • Using fake information to circumvent policies
Special Circumstances
We handle unique situations with flexibility and fairness
Technical Issues
If you experience significant technical problems that prevent normal use of our service, contact support immediately.
We may extend your trial period or offer alternative solutions.
Billing Errors
If you believe you've been charged incorrectly, contact us immediately.
Billing errors will be resolved regardless of the 7-day window.
Service Changes
If we make significant changes to our service that materially affect your subscription benefits.
Existing subscribers may be eligible for prorated refunds.
🤝Before Requesting a Refund
Before requesting a refund, consider these alternatives that might resolve your concerns:
Contact Support
We can help resolve technical issues or usage questions that might be affecting your experience.
Plan Downgrade
Switch to a lower-tier plan if your needs have changed or if the current plan exceeds your requirements.
Pause Subscription
Contact us about temporarily suspending your account if you need a break from the service.
Feature Assistance
Get help making the most of your subscription benefits and learning advanced features.
Need Help with Refunds?
Contact Information
- Support Email: support@wananimate.live
- Response Time: Within 24 hours
- Processing: 1-2 business days review
Policy Information
- This policy: Part of our Terms of Service
- Updates: Material changes notified 30 days advance
- Questions: Contact us anytime for clarification
We trust our customers to use the refund policy in good faith and are committed to fair, transparent practices.